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Report on sales metrics and suggest improvements Ensure sales, finance and legal policies and procedures are met Greeting customers who enter the store Managing the cash register or point of sale system Helping customers find products in their store. Ensuring high levels of customer satisfaction through excellent sales service Maintaining outstanding store condition and visual merchandising standards Assist with the sales process by maintaining a fully stocked store Offload stock Merchandize

Food & Beverage Supervisor As a Food & Beverage Supervisor, you will be essential in overseeing the daily operations of the food and beverage department. Your leadership will foster a culture of excellence, guiding a team dedicated to providing outstanding service to our guests. Key Responsibilities: Team Leadership: Manage and support the food and beverage team, ensuring all operations align with hotel standards and best practices. Operational Management: Oversee the daily setup, service, and teardown of food and beverage functions, maintaining high levels of efficiency, cleanliness, and staffing adequacy. Guest Engagement: Ensure prompt and courteous service to all guests, addressing any concerns or complaints with professionalism and a focus on resolution. Staff Training and Development: Mentor and train team members to enhance their skills and ensure they deliver top-tier service consistently. Sales Strategy: Drive sales by actively promoting menu offerings and suggesting enhancements to increase overall revenue. Event Coordination: Plan and manage special events, guaranteeing that all service expectations are not only met but exceeded. Cross-Departmental Communication: Facilitate effective communication with kitchen, bar, and housekeeping teams to ensure smooth service delivery. Performance Reporting: Analyze and report on service performance metrics, guest feedback, and financial outcomes, identifying opportunities for improvement. Health and Safety Compliance: Uphold health and safety regulations, ensuring all staff adhere to food safety standards and hotel policies consistently.

Report on sales metrics and suggest improvements Ensure sales, finance and legal policies and procedures are met Greeting customers who enter the store Managing the cash register or point of sale system Helping customers find products in their store. Ensuring high levels of customer satisfaction through excellent sales service Maintaining outstanding store condition and visual merchandising standards Assist with the sales process by maintaining a fully stocked store Offload stock Merchandize

Responsible for the maintenance of the building. Completing preventive maintenance, installing new equipment, and assisting with routine building maintenance. Completing work order records and file all related maintenance paperwork. Assist area staff as required, respond to the maintenance needs of different departments, and keeps management well informed Building Maintenance Assumes responsibility for effectively completing assigned maintenance duties. Continuously checks and inspects buildings to identify maintenance needs. Responds promptly and efficiently to tenant maintenance requirements. Responds promptly and efficiently to duties as allocated. Checks all main outer and inner doors (broken glass, open and close properly etc). Checks exterior of buildings and identify problem areas. Checks and replaces lights inside ladies and gents toilets, foyers, passages, stairways, parking areas and student accommodation. Also checks external security lights. Checks all fittings in toilets (taps, basis, urinals etc). Checks all equipment such as air-conditioning plant, standby pumps, sump pump, water tanks, water feature equipment etc. Along with the team. Performs a visual check of the electrical distribution boards to ensure no loose wiring, etc. Performs repairs where necessary and if these cannot be repaired, advise Helpdesk / Service Manager immediately. Identifies daily maintenance issues, communicates with the Helpdesk / Service Manager and schedules the work for your attendance. Inspects equipment, checks operating condition, and logs repair needs. Assumes responsibility for tenant installations. Performs ad hoc quality control checks on tenant installations – during or on completion along with Service Manager. Ensures premises are in satisfactory condition before the tenant moves in with the team. Along with the Service Manager, assists tenants when they move into the premises. Where necessary assists with the removal/relocation of partitioning Maintains regular contact with tenants. Reports all items to Helpdesk / Service Manager especially if tenants have lodged complaints. Ensures that urgent matters are reported and attended to immediately. Assumes responsibility for maintaining related records. Tracks and records repair and maintenance results. Completes work orders, lists materials issued and used, and files paperwork with appropriate personnel. Updates equipment maintenance records as appropriate. Completes equipment and supply orders as assigned. Assists area staff as needed. Meets the maintenance needs of different departments throughout the facility. Assumes responsibility for related duties as required or assigned. Ensures that work area and grounds are clean, secure, and well maintained. Completes special projects as assigned. Familiarize himself with emergency numbers and contractors details in order to assist the Team or React Individually. Relationship Management and Communication Ensures that management is appropriately informed of area activities. Attends meetings as required. Assumes responsibility for establishing and maintaining effective relationships with tenants. Assumes responsibility for establishing and maintaining effective working relationships with area staff and with management Occupational Health and Safety Checks all fire equipment. Follows all safety rules and procedures and operates equipment in accordance with established safety policies and department procedures. Ensures compliance with legal regulations. Completes regular OSH inspections and updates monthly reports as appropriate. Ensures that OSHA requirements are effectively implemented. Ensures that you are familiar with how the emergency equipment functions and what the emergency procedures are Business Able to work well independently. Attention to detail. Solid hand/eye coordination. Very strong communication skills. Dynamic and enthusiastic. Innovative thinking and ability to follow process. The ability to interact professionally Human Capital Transparency. Reliability. Positive Attitude and highly motivated. Lead by example. Assertive and effective communication. Sensitive to client and staff requirements and problems. Ability to create a professional office environment. Organization and planning skills. Demonstrate strong moral values, empathy, passion, career aspirations, and positive living.

Receive cash & credit card payments from customers or drivers as per the invoice Check that the payments received are accurate & documented according to company procedures Check that invoices and payments received match Answer incoming calls, determining which department or person the call should be transferred to

Report on sales metrics and suggest improvements Ensure sales, finance and legal policies and procedures are met Greeting customers who enter the store Managing the cash register or point of sale system Helping customers find products in their store. Ensuring high levels of customer satisfaction through excellent sales service Maintaining outstanding store condition and visual merchandising standards Assist with the sales process by maintaining a fully stocked store Offload stock Merchandize

Manage debtors accounts and recover money from unpaid accounts Manage debtors books Receive payments and ensure accurate processing of incoming payments Create new debtors accounts on SAP Analyse and report on potential bad debt

Reservation Agent Overview: To excel as a Reservation Agent, you must demonstrate strong customer service abilities and the capacity to operate with minimal oversight. A keen understanding of promotional offers and the ability to effectively upsell services are essential. Key Responsibilities: Assist customers in selecting from a range of travel options tailored to their preferences. Make reservations based on individual needs and budget constraints. Verify the availability of accommodations and transportation for desired travel dates. Aid customers in crafting travel itineraries by recommending local attractions and points of interest. Handle payment processing and provide confirmation details to clients. Address and resolve any issues related to bookings or reservations. Promote and sell reservation services to enhance customer experience. Respond to inquiries regarding the reservation process and available options. Upsell additional services or special offers, such as tour packages, travel insurance, or upgraded accommodations when appropriate. Support customers in making changes or cancellations to their reservations as needed.

Receive payment Balance record Manage the switchboard File documents Managing the swithcboard with professionalism and great customer service.

The Asset Management team manages investment properties on behalf of third parties. This service includes strategic asset management of the existing property portfolio, appraising new property investment opportunities, implementing and managing new investments and working with the development managers (on new projects) to deliver on transactions from both an investment and ESG perspective. This position is within the asset management department and with the purpose of maintaining a leading edge in the formulation, delivery, and communication of our sustainability strategy and results across the business. The position will also work very closely with the Investment and Fund Management and Student Accommodation teams and other teams on ESG and investment sustainability matters. ESG/sustainability policy Assessment of “best practice”, preparation, drafting and obtaining approvals of ESG policies and frameworks within the overall context of the Company business, for the Asset Management, Investment and Fund Management business and its associated funds as well as for Company Group itself Developing appropriate ESG benchmarks and reporting to best practice The management of the implementation of the approved ESG policies, including the data collection, assessment, benchmarking, evaluation throughout the Company business operations Regular assessment, evaluation and recommendations for improvement of the stated policies and mechanisms of the ESG and sustainability policies within the Company Asset Management and Investment and Fund Management businesses and across the Company business operations Engage with internal and external partners to stay informed about industry best practices and regulatory changes related to ESG, contributing to the development and communication of ESG policies and initiatives Develop and communicate ESG practices and policies and ensure compliance Analysis and reporting Development, preparation and management of ESG reports for the portfolios under management for purposes of compliance with strategic policies, regulatory framework and shareholder/investor requirements Provide transparent, reliable and measurable data about sustainable performance Assist with the development of processes to ensure efficient collection of ESG data from various sources for analysis and reporting Perform investment research and analysis, financial analysis and financial modelling for new investments from an ESG perspective Track actions taken by the company to minimize ESG risks and environmental impacts Manage communication with stakeholders and others, address concerns from stakeholders and others on ESG issues, monitor and ensure that ESG initiatives and commitments are executed on time and to standard Asset management general assistance Where necessary, assist in other projects and investment feasibilities within asset management

Report on sales metrics and suggest improvements Ensure sales, finance and legal policies and procedures are met Greeting customers who enter the store Managing the cash register or point of sale system Helping customers find products in their store. Ensuring high levels of customer satisfaction through excellent sales service Maintaining outstanding store condition and visual merchandising standards Assist with the sales process by maintaining a fully stocked store Offload stock Merchandize

New Building intake: Familiarise yourself with the contractors, Development teams, admin teams. Have emergency numbers/contacts. Have suppliers' details. Ensure that the building is ready for take on. Snag list - ongoing. Create work orders for snags on MyBuilding platform Ensure all building plans are handed over and copies on site COC's & OC on hand over. Ensure you have copies on site Familiarise yourself with the tendering process with the PSM Contractors Guarantees/Warranties, First year maintenance plans - ensure you are familiar with all detail Keep Asset register (load onto MyBuildings) and Breakage schedules updated. Key register on handover Assist with any additional requirement as per PSM. Manage MyBuilding checklist Student take in process: Inspect the building - all technical aspects. Assist RM/PSM/HM with any maintenance issues. Check all compliance documents with PSM and update. Check all OHS compliance. Assist Admin staff with take in if all other duties has been fulfilled and finalized Administration of portfolio: Professionally and effectively, and in accordance with specific policies and procedures, administer and manage portfolio in respect of: Processing and filing of pertinent correspondence, documentation, drawings, task briefs, reports, etc. Processing of internal & external written and telephonic communications. Formulation of monthly Technical Services reports, task briefs and expenditure applications. Effectively utilize, control computer software programs essential for the professional management of building assets, repairs, and maintenance operating costs Professional and efficient utilization of internal & external human resources by Evaluation and recommendations in respect of Approved Contractors list - In Conjunction with PSM Attendance and full participation in the following: Property Management meetings Service Provider liaison meetings Internal and external training courses & seminars Services Management Meetings Professional and efficient application of human resource and industrial relations procedures and principles (Labour Relations Act). Implementation and utilization of the company's Policies and Procedures, Technical Specifications and Terms and Conditions of Contract documentation Procurement - implement and manage the procurement process in line with national process Co-Co-ordinate and manage the auditing process Assist PSM in submission of tenders when required Assist PSM to compile and submit proposals when required Assist PSM control and manage documentation that must be in place at handover/upgrades of the building Manage, document, and record all electrical compliance Certificates for the building and file all original certificates To ensure that major expenses are affected as per budgeted date to avoid variances and to keep working budgets up to date General correspondence to keep the onsite team, the regional team and students informed of work to be affected To ensure that contracted services and work are affected as per service agreement Provide Asset Managers, senior Property, Regional and Asset managers with related reports when required Attend monthly Portfolio meetings with GM and Asset Managers as to report on variations Assist Property Services Manager and Building Staff with day-to-day Technical Issues and maintenance, related problems experience at the building To comply with the Company Procurement Policy and other policies To assist the PSM with services contract audits on an annual basis or as required or requested To assist the PSM in the compilation of expense schedules, ops cost schedules, and national rates Assist the PROPERTY Manager and PSM with professional, efficient and accurate formulation. Financial budgeting and Cost control: Assist the PROPERTY Manager and PSM with professional, efficient and accurate formulation, management and control of financial budgets and budget expenditure in accordance with Policies & Procedures in respect of; Annual building asset Repairs & Maintenance budgets (zero based). Annual evaluation and updating of planned maintenance budgets. Planning, controlling and management of approved budgets in respect of: Repairs & maintenance budget and expenditures, in conjunction with PSM Planned maintenance budgets, in conjunction with PSM Facilities Management cost allocation, recovery, and budgeting, in conjunction with PSM. Accurate evaluation & adjudication of Tenders/Quotations, in conjunction with PSM. Adherence to the Application of Expenditure & Authority Limits Procedures and Policies. Technical support and service: The provision of competent Technical Services support to all Customers in respect of: Attendance at the required Letting, Investment, Development, Financial & Technical meetings. Daily and timeous liaison and feedback to all team members (onsite and regional team) in respect of deficiencies, scope of work, service requests, plant performance, etc. Maintenance of building assets: The provision of competent Services support to all external customers and service Providers in respect of: Effective and timeous liaison with SLO and RM to communicate to students & follow-up action. Effective compilation of vendor applications and required documents. Effective & timeous liaison with Service Providers to ensure, on and off-site, query resolution and the rendering of the best service. Fair and equitable utilisation of Service Providers in terms of the company's Policies and Procedures. Effective liaison with local authorities, government departments and applicable University departments on and off-site In accordance with each building asset's official investment strategy and the company's minimum benchmarks, maintain buildings efficiently, effectively, and financially optimally in respect of: All mechanical, plant, machinery, and equipment All HT and LT electrical reticulation & related equipment and machinery. All aspects of civil & structural elements of the building asset fabric. All electronic security access & fire control systems and associated plant, machinery, and equipment. All garden reticulation equipment & associated plant and machinery All lifting equipment, lifts, escalators & passenger conveyors and associated electrical reticulation, plant, machinery, and equipment. Conduct annual building condition audits. Carry out building due diligence survey Year end: Year-end Inspections - All Technical - Add to MyBuildings. Complete Snag list - follow up with contractors. Closing of outstanding work orders on MyBuildings. Oversee and arrange - shutdown of gas, electricity, generators, water etc. if required

Waiter / Waitress As a Waiter/Waitress, your role is to provide outstanding dining experiences, ensuring guests receive exceptional service while upholding the highest hospitality standards. Key Responsibilities: Guest Engagement: Warmly welcome guests, present menus, take orders, and offer personalized recommendations to enhance their dining experience. Service Excellence: Demonstrate efficiency, courtesy, and confidence in all interactions, prioritizing guest satisfaction in every aspect of service. Operational Setup: Prepare the dining area according to specified meal settings and operational requirements, contributing to revenue goals while managing costs. POS System Management: Accurately input orders into the POS system, ensuring all items are billed correctly and handling guest payments efficiently. Workstation Maintenance: Keep workstations clean and organized, promptly reporting any issues related to maintenance or cleanliness to the appropriate teams. Ongoing Training: Participate in regular training sessions to improve customer service skills, product knowledge, grooming standards, and upselling techniques. Team Coordination: Collaborate with host staff, kitchen personnel, and fellow team members to ensure a seamless dining experience for all guests. Issue Resolution: Address guest complaints professionally, escalating to supervisors when necessary to ensure timely resolution. Event Support: Assist in the setup, service, and breakdown of special events, adhering to established procedures and standards. Flexibility in Duties: Be willing to assist in various areas of the hotel or dining outlets as needed, demonstrating adaptability and commitment to team success.

Report on sales metrics and suggest improvements Ensure sales, finance and legal policies and procedures are met Greeting customers who enter the store Managing the cash register or point of sale system Helping customers find products in their store. Ensuring high levels of customer satisfaction through excellent sales service Maintaining outstanding store condition and visual merchandising standards Assist with the sales process by maintaining a fully stocked store Offload stock Merchandize

Report on sales metrics and suggest improvements Ensure sales, finance and legal policies and procedures are met Greeting customers who enter the store Managing the cash register or point of sale system Helping customers find products in their store. Ensuring high levels of customer satisfaction through excellent sales service Maintaining outstanding store condition and visual merchandising standards Assist with the sales process by maintaining a fully stocked store Offload stock Merchandize

Report on sales metrics and suggest improvements Ensure sales, finance and legal policies and procedures are met Greeting customers who enter the store Managing the cash register or point of sale system Helping customers find products in their store. Ensuring high levels of customer satisfaction through excellent sales service Maintaining outstanding store condition and visual merchandising standards Assist with the sales process by maintaining a fully stocked store Offload stock Merchandize

New installations and maintenance on the farm. Knowledge of PLCs, Automation, Air cons, Integrated circuits, Bosal pipes and House wiring is will be an advantage Must be willing to do general maintenance on the farm as well Electrical installations Electrical maintenance Electrical repairs Fault finding Must be willing to be on standby every 2nd weekend Must be willing to relocate to Brandfort

Report on sales metrics and suggest improvements Ensure sales, finance and legal policies and procedures are met Greeting customers who enter the store Managing the cash register or point of sale system Helping customers find products in their store. Ensuring high levels of customer satisfaction through excellent sales service Maintaining outstanding store condition and visual merchandising standards Assist with the sales process by maintaining a fully stocked store Offload stock Merchandize

We are looking for a qualified 3 phase Installation Electrician Must be able to work under pressure. Must have a valid EI card

To play a substantial role in delivering outstanding guest experiences within the Front Office Department. As a key member of our esteemed team, your primary responsibility will be to ensure the seamless operation of front desk services, elevating the overall guest journey. This involves overseeing and coordinating the activities of Front Office Heartists to deliver exceptional guest experience, maintain high operational standards, and embody the essence of hospitality. General Responsibilities Live and support The Company's vision, ambition, and purpose. Deliver the highest quality service to exceed expectations. To be attentive to personal hygiene and grooming standards. Develop yourself by attending all training required in your department and property. Developing Heartists by delivering necessary trainings. Maintain a safe and healthy work environment by following a fire, health, and safety standards at all times for self, colleagues, and guests. To be flexible to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs. Key Job Responsibilities Answer incoming calls promptly and courteously, adhering to established hotel communication standards. Provide accurate information regarding hotel facilities, services, and promotions. Handle guest inquiries, requests, and concerns promptly and efficiently. Efficiently handle and route calls to the appropriate departments or personnel. Coordinate with other hotel departments to fulfill guest requests. Handle guest inquiries and concerns with a positive and solution-oriented approach. Assist guests with special requests, such as room service orders, wake-up calls, and transportation arrangements. Handle guest inquiries and concerns with a positive and solution-oriented approach. Exceed guest expectations by delivering personalized and attentive service. Relay messages accurately and promptly to ensure guest needs are met. Handle emergency situations calmly and effectively, following established procedures. Follow established protocols for handling emergency situations and promptly alert the appropriate personnel. Work closely with security and other hotel departments to ensure a coordinated response. Communicate guest preferences and special requests to relevant departments. Uphold the hotel's standards of service excellence and contribute to a positive work environment. Stay informed about hotel events, promotions, and services to provide accurate and up-to-date information. Maintain the confidentiality of guest information and adhere to security protocols. Follow established hotel policies and procedures related to communication and guest services. Responsible for contributing to and achieving department targets, scores, and Key Performance Indicators (KPIs) set by the head of the department. Participate in training programs to stay updated on hotel services and procedures. Health, Safety & Environment Responsibilities Comply with legal requirements of the Company HSE Policies, Rules, and Regulations and any other HSE initiatives taken by the Company to provide a safe and healthy work environment. Ensure that all potential and real Hazards are reported immediately and rectified. Rehearse, implement, enforce, and be fully conversant with all departmental Fire, Emergency, and Bomb procedures, including local health measures as set by local regulations. Practice safe work habits following company health, safety, and environment policies and maintain a procedure to minimize our impact on the environment and prevent pollution. Adhere and support company commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc.) We reserve the right to revise all job descriptions from time to time as business needs demand. Other duties may be assigned as & when necessary. The above-mentioned job description attempts to outline key aspects of the role, however, does not limit its right to assign other duties to an employee in this position. This job description does not constitute a written or implied contract of employment.

Report on sales metrics and suggest improvements Ensure sales, finance and legal policies and procedures are met Greeting customers who enter the store Managing the cash register or point of sale system Helping customers find products in their store. Ensuring high levels of customer satisfaction through excellent sales service Maintaining outstanding store condition and visual merchandising standards Assist with the sales process by maintaining a fully stocked store Offload stock Merchandize

Cold call potential new customers Meet with potential new customers and promote product and service offerings Convince customers to buy the product that meets their needs Identify and suggest products or ranges based on customer needs or current stock levels Resolve customer complaints or queries Demonstrate products to customers

Bell Captain Job Description Position Overview: The Bell Captain plays a crucial role in ensuring a seamless experience for guests at the hotel by overseeing the bell staff and managing the bell desk operations. This position is responsible for maintaining high service standards, fostering communication between departments, and ensuring guest satisfaction. Key Responsibilities: Supervision and Staffing: Ensure the bell desk is always staffed and operational. Supervise, train, and mentor bell staff and porters to deliver exceptional service. Create work schedules, assign duties, and conduct performance evaluations. Guest Interaction: Attend promptly to all guest requests related to baggage handling and other bell services. Verify guest satisfaction through follow-up calls after service completion. Provide information to guests about local attractions and hotel services. Baggage Handling: Manage the swift transport of luggage during guest arrivals and departures. Ensure all baggage movements are logged accurately, with proper tagging and inventory management. Fill out errand cards for all baggage transactions (check-in, check-out, left luggage, etc.). Communication and Coordination: Maintain close relationships with reception, housekeeping, and other departments to facilitate smooth operations. Accurately distribute guest messages, letters, and couriers. Ensure that all bills are settled and room keys returned prior to guest departure. Operational Duties: Ensure cleanliness and organization of the bell desk and surrounding areas. Oversee the collection of loan items from guests at check-out. Monitor the delivery of newspapers to occupied rooms and order newspapers as needed. Record Keeping: Maintain and update the luggage movement register daily. Ensure left luggage forms are completed and signed by guests, explaining relevant policies.

Keep up to date with and report on market trends and customer’s needs Assemble product displays Identify opportunities for store range expansions Resolve customer queries Determine customer’s training need Train in store staff on products Assist with Demo training days or Trade shows

Spa Therapist Job Overview: As a Spa Therapist, your primary responsibility is to provide exceptional and personalized services to clients in a serene and hygienic environment. You will perform a variety of treatments, including massages and aesthetic services, while ensuring guest comfort and satisfaction. Key Responsibilities: Deliver professional and engaging service to all clients. Conduct various treatments, including massages and facials, while prioritizing client comfort and safety. Customize services based on individual guest preferences and any medical considerations. Maintain a clean, organized, and safe workspace, ensuring all equipment is properly sanitized and functioning. Actively contribute to the overall spa operations, including body treatments, product knowledge, and retail sales. Assist clients with inquiries about hotel facilities and services in an informative manner. Document client records accurately, noting services rendered and any important details for future visits. Manage inventory by keeping track of supplies and restocking as needed. Address client concerns and report any incidents or health issues to management. Follow all departmental procedures and adhere to safety and sanitation protocols. Perform additional tasks as required

Report on sales metrics and suggest improvements Ensure sales, finance and legal policies and procedures are met Greeting customers who enter the store Managing the cash register or point of sale system Helping customers find products in their store. Ensuring high levels of customer satisfaction through excellent sales service Maintaining outstanding store condition and visual merchandising standards Assist with the sales process by maintaining a fully stocked store Offload stock Merchandize

Monitoring daily operations, including cashier and teller activities, to ensure adherence to company policies and procedures Providing customer service by answering questions about products or services, processing transactions, and resolving complaints Communicating with customers and other stakeholders about new products Preparing reports on activity within each branch Managing staff members in the branch including hiring, training, motivating, and disciplining employees Meeting with clients to discuss needs and goals

Report on sales metrics and suggest improvements Ensure sales, finance and legal policies and procedures are met Greeting customers who enter the store Managing the cash register or point of sale system Helping customers find products in their store. Ensuring high levels of customer satisfaction through excellent sales service Maintaining outstanding store condition and visual merchandising standards Assist with the sales process by maintaining a fully stocked store Offload stock Merchandize

This person will be responsible for developing, implementing and executing strategic marketing plans. This role requires initiative, a willingness to take on tasks directly, and a proactive approach to driving marketing activities. We are seeking individuals who have proven experience and familiarity with traditional marketing tools, solid computer skills, and excellent communication and presentation abilities. Duties & Responsibilities Take charge of implementing marketing campaigns on the ground, ensuring all tasks are executed efficiently and effectively. Oversee all marketing campaigns. Promote a business, product, or service. Ensure the company is communicating the right messaging to attract prospective customers and retain existing ones. Lead market research efforts to uncover the viability of current and existing products/services. Conducting market research to identify new revenue opportunities. Collaborate with media organisations and advertising agencies. Brainstorm ideas for new campaigns and show proactive initiative in identifying opportunities for marketing activities and taking action to capitalise on them. Coordinate with the sales team and other departments to produce effective strategies. Analyse data to evaluate the success of their marketing efforts and come up with new ideas to improve brand marketing and exposure. Support the organisation and execution of promotional activities to enhance brand visibility and engagement. Stay updated on industry trends and provide insights to improve marketing efforts. Assist sales and other ad hoc duties as and when required.

Sheep and cattle management Irrigation Management Cultivation Management General farm work and maintenance Farm equipment maintenance Workforce management

Merchandise, educate and assist consumers and customers in buying products. Merchandise stock Maintain stock Sell products Identify selling opportunities Product training

Report on sales metrics and suggest improvements Ensure sales, finance and legal policies and procedures are met Greeting customers who enter the store Managing the cash register or point of sale system Helping customers find products in their store. Ensuring high levels of customer satisfaction through excellent sales service Maintaining outstanding store condition and visual merchandising standards Assist with the sales process by maintaining a fully stocked store Offload stock Merchandize

Processing and Payment of authorized invoices relating to the properties under management for payment in accordance with company policy. Ensuring that coding and allocation of invoices are correct. Ensure that invoices are paid on time and in the most efficient manner. Performing reconciliation of payments to suppliers’ statements monthly Follow up on outstanding invoices not received to ensure payment is made. Deal with supplier requests, problems and complaints related to the relevant accounts. Follow up and resolving outstanding orders/invoices/statements. Providing remittances to suppliers after the payment is made. Ensure all PO invoices are processed before month end close. Ensure all SLA invoices are sourced, they match the schedule and processed before cut-off dates. Ensure that all payment and reconciliation deadlines are met. Ability to work without supervision, assist with audit preparation and supplying support documentation as requested. Keep all documents filed, as per filing system and archive files annually. Accounting and administrative assistance as and when required. Any job related and /or ad hoc duties as assigned

Report on sales metrics and suggest improvements Ensure sales, finance and legal policies and procedures are met Greeting customers who enter the store Managing the cash register or point of sale system Helping customers find products in their store. Ensuring high levels of customer satisfaction through excellent sales service Maintaining outstanding store condition and visual merchandising standards Assist with the sales process by maintaining a fully stocked store Offload stock Merchandize

Front Office Supervisor Job Description Position Overview: The Front Office Supervisor is key to ensuring excellent guest service and efficient daily operations at the front desk. This role involves leading the front office team, supporting staff, and maintaining high standards of hospitality. Key Responsibilities: Operational Management: Oversee daily front office operations, ensuring adherence to company standards and policies. Supervise and support front desk staff, assisting with guest check-ins and check-outs, and addressing any questions or concerns. Guest Engagement: Welcome guests upon arrival and facilitate a smooth registration process, confirming reservations and verifying credit information. Utilize suggestive selling techniques to promote hotel services and enhance guest experiences. Team Leadership: Train and mentor new team members, providing ongoing support and coaching to enhance their skills and service quality. Assign specific tasks related to guest registration, billing, and maintaining the cleanliness of the front office area. Customer Service Excellence: Ensure outstanding customer care by responding promptly and courteously to guest inquiries and concerns, whether in person or over the phone. Resolve guest complaints efficiently, maintaining a high level of satisfaction. Financial Management: Maintain a house bank, accurately reporting receipts and processing cash transactions in line with hotel policies. Monitor credit opportunities and ensure compliance with company credit limit policies. Communication and Coordination: Foster strong relationships with other departments, particularly housekeeping and reservations, to ensure cohesive operations. Update and manage the front office and hotel log books, ensuring accurate communication of guest needs and operational issues. Safety and Security: Adhere to guest check-in and security procedures, reporting any suspicious activity to management or security personnel. Additional Duties: Participate in hotel committees and assist other departments during peak times. Step in for the Duty Manager or Front Office Manager as needed, demonstrating leadership and responsibility.

The purpose of a Marketing Content Developer is to overall design and creating of marketing content to drive sales/revenue and convey a strong consumer message. Develop and execute innovative social media strategies to enhance brand awareness, engagement, and customer loyalty. KEY RESPONSIBILITIES Develop and execute innovative social media strategies to enhance brand awareness, engagement, and customer loyalty across Facebook, Instagram, Threads and TikTok. Craft compelling and shareable content for various platforms, including written posts, visually appealing graphics, and short video reels to captivate our audience. Write scripts for captivating video content and use your video production skills to create appealing reels for Instagram and TikTok as well as You Tube. Utilize your creativity and design skills to create stunning visuals using tools like Adobe & Canva, maintaining a consistent brand image across all platforms. Write new product content for house brand launches and onboard products visual and content onto ecommerce selling platforms and design asset folder. Preparing and presenting marketing content Working and collaborating with copywriters, photographers, designers and Marketing Manager. Adapting and rolling out approved concepts to various media, above and below the line. Working with external departments to extend concept and visuals to other internal and external marketing-related material. Making sure artwork is correct and supplied in the right format/sizes/colour codes before being sent to press and production facilities and/or publishing platforms. Work on multiple briefs at the same time taking cognizance of immediate business requirements. Administer all correspondence with relation to social media platforms Follow-up on all comments / complaints from social media to ensure successful finalization. Monthly reporting on social media and review platforms Assist with any general administration requirements of the department.

Greets students (tenants), visitors, handles incoming calls and performs general administrative duties Office Support Maintain the reception area making it always look professional. Ensure the efficient and effective operation of the reception area. Answer all incoming calls and direct caller’s inquiries to the relevant person. Email detailed and accurate messages to staff members. Act as first point of contact for all customer / tenant enquiries. Hostess and welcome guests, directing them to appropriate boardroom. Preparing boardrooms for tenants, clients, and team meetings. Receive all visitors. Inform relevant staff of visitors’ arrival. Offer refreshments to visitors. Resolve general queries from visitors / tenants (students) of UOP. Assist scheduled contractors with access to the building. Keep and maintain a key register for all vacant units within the precinct. Project a professional image of the company by: Delivering friendly and efficient service Ensuring calls are dealt with speedily. Effectively answer or direct queries or enquiries Assist the Property Manager with all administrative functions of the building. Responsible for all other duties as assigned by the Property Administrator and Property Manager Administration of Student Accommodation Professionally and effectively, and in accordance with specific policies andprocedures, administer and manage the facilities management services forthe building in respect of: Processing of internal & external written and telephoniccommunications Creating work orders for all maintenance issues reported on the maintenance email and by students at reception or telephonically. Attendance and taking of minutes of all Property Management Meetings Monitoring of The Admin mailbox for Units on Park and responding to queries, complaints, reviews, questions, and other related queries about Units on Park. Ensure there is always adequate sleep over forms, visitor forms and all other relevant documents available at reception. Assisting all Student related enquiries received or refer it to the relevant Administrator or Manager for attention Excellent communication and interpersonal skills on all levels Innovative thinking and ability to follow process. Dynamic and enthusiastic Ability to work as part of a team. The ability to interact professionally with students, visitors, and the Landlord. Competent time management skills Be deadline driven. The ability to deal with constant change and maintain high motivation. Able to find solutions for day-by-day issues. Exceptional time & task management is a must. Naturally engages with co-working members.

Report on sales metrics and suggest improvements Ensure sales, finance and legal policies and procedures are met Greeting customers who enter the store Managing the cash register or point of sale system Helping customers find products in their store. Ensuring high levels of customer satisfaction through excellent sales service Maintaining outstanding store condition and visual merchandising standards Assist with the sales process by maintaining a fully stocked store Offload stock Merchandize

Report on sales metrics and suggest improvements Ensure sales, finance and legal policies and procedures are met Greeting customers who enter the store Managing the cash register or point of sale system Helping customers find products in their store. Ensuring high levels of customer satisfaction through excellent sales service Maintaining outstanding store condition and visual merchandising standards Assist with the sales process by maintaining a fully stocked store Offload stock Merchandize

Duty Manager Job Description Position Overview: The Duty Manager is essential for ensuring seamless operations within the hotel, overseeing the Front Office and acting as the primary liaison among various departments. This role focuses on enhancing guest experiences, managing staff, and ensuring the facility runs smoothly. Key Responsibilities: Operational Oversight: Manage daily operations at the Front Office, ensuring efficient guest movements and lobby activities. Provide visible management presence during shifts, addressing issues as they arise. Collaborate with department heads in Food and Beverage, Accommodation, and Front of House to ensure all areas are prepared and staffed effectively. Guest Relations: Serve as the main point of contact for guests, addressing inquiries, requests, and complaints with professionalism. Gather guest feedback to identify areas for improvement and enhance overall satisfaction. Staff Supervision and Support: Supervise and support Front Office, Guest Service, and Concierge teams, offering guidance as needed. Assist in training initiatives to promote a culture of excellence and continuous improvement among staff. Administrative Duties: Help with room allocations and reservations to maximize occupancy and revenue. Address sales inquiries in the absence of the sales department and oversee events such as weddings and conferences. Ensure compliance with health and safety regulations throughout the hotel. Communication and Coordination: Maintain open communication with staff to facilitate problem-solving and distribute work duties effectively. Report any facility issues, damages, or necessary repairs to the General Manager and follow up on resolutions

Merchandise, educate and assist consumers and customers in buying products. Merchandise stock Maintain stock Sell products Identify selling opportunities Product training

Merchandise, educate and assist consumers and customers in buying products. Merchandise stock Maintain stock Sell products Identify selling opportunities Product training

Report on sales metrics and suggest improvements Ensure sales, finance and legal policies and procedures are met Greeting customers who enter the store Managing the cash register or point of sale system Helping customers find products in their store. Ensuring high levels of customer satisfaction through excellent sales service Maintaining outstanding store condition and visual merchandising standards Assist with the sales process by maintaining a fully stocked store Offload stock Merchandize

Report on sales metrics and suggest improvements Ensure sales, finance and legal policies and procedures are met Greeting customers who enter the store Managing the cash register or point of sale system Helping customers find products in their store. Ensuring high levels of customer satisfaction through excellent sales service Maintaining outstanding store condition and visual merchandising standards Assist with the sales process by maintaining a fully stocked store Offload stock Merchandize

Hostess As a Hostess, you will be the welcoming face of our establishment, greeting guests with warmth and professionalism. Your role is crucial in ensuring a pleasant experience for every guest from arrival to departure. Key Responsibilities: Exceptional Guest Service: Provide outstanding service to all guests, making them feel appreciated and welcomed throughout their visit. Menu Familiarity & Promotion: Cultivate a thorough understanding of menu items, daily specials, and pricing to assist guests in their selections and promote offerings when appropriate. Guest Interaction: Proactively engage with guests, facilitating smooth communication to enhance their dining experience. POS System Proficiency: Efficiently use the POS system for managing seating arrangements and processing guest orders accurately. Table Coordination: Monitor multiple tables to ensure a seamless workflow, collaborating with kitchen and bar staff to guarantee timely service. Cleanliness & Organization: Maintain high standards of cleanliness and organization in the dining area, following established procedures. Continuous Learning: Participate in training sessions to enhance customer service skills and stay informed about menu updates. Team Collaboration: Work effectively with other departments, providing support as needed, and assisting in various outlets as directed by supervisors. Event Setup and Service: Assist in the preparation, execution, and breakdown of special events, ensuring adherence to hotel standards. Flexibility and Adaptability: Be open to working split shifts and adjusting to the evolving demands of food and beverage operations.

Represent the Company at the CCMA Responsible for recruitment of branch staff Compilation of HR Management Information Interface with the payroll to collect monthly report information Consulting with Management line and staff regarding HR issues for more than 30 branches

The Bell Attendant, also known as the Bellhop, plays a crucial role in establishing a positive first impression for guests at a hotel or serviced apartment. This position requires a well-groomed, confident, and friendly individual who engages effectively with guests. Responsibilities include greeting arrivals, guiding them through the check-in process, escorting them to their rooms, and managing their luggage. The Bell Attendant also provides assistance to guests with disabilities or special needs and ensures the security of guest belongings. It's essential to check that all luggage is accurately tagged in the storage area. This role demands physical fitness and the ability to work shifts. Key Responsibilities: Guest Engagement: Greet and assist guests upon arrival, providing a warm welcome and ensuring a smooth check-in experience. Luggage Management: Efficiently collect and deliver guest luggage, ensuring proper tagging and secure storage. Room Assistance: Escort guests to their assigned rooms, placing luggage inside and informing them about room amenities. Communication: Maintain clear communication with guests, providing information on hotel services and local attractions, and responding to inquiries. Errand Support: Deliver messages, packages, and other items to guest rooms as needed, and assist other departments during busy periods. Safety & Security: Ensure that guests’ personal items are stored safely and manage requests for long-term luggage storage. Professionalism: Uphold a professional image and foster positive interactions with both guests and team members. Adaptability: Embrace changes in the workplace and demonstrate emotional intelligence in guest interactions. Operational Support: Assist the senior concierge and take on additional tasks as assigned by management, including managing phone inquiries and record-keeping for luggage movements.

Report on sales metrics and suggest improvements Ensure sales, finance and legal policies and procedures are met Greeting customers who enter the store Managing the cash register or point of sale system Helping customers find products in their store. Ensuring high levels of customer satisfaction through excellent sales service Maintaining outstanding store condition and visual merchandising standards Assist with the sales process by maintaining a fully stocked store Offload stock Merchandize

Report on sales metrics and suggest improvements Ensure sales, finance and legal policies and procedures are met Greeting customers who enter the store Managing the cash register or point of sale system Helping customers find products in their store. Ensuring high levels of customer satisfaction through excellent sales service Maintaining outstanding store condition and visual merchandising standards Assist with the sales process by maintaining a fully stocked store Offload stock Merchandize

Report on sales metrics and suggest improvements Ensure sales, finance and legal policies and procedures are met Greeting customers who enter the store Managing the cash register or point of sale system Helping customers find products in their store. Ensuring high levels of customer satisfaction through excellent sales service Maintaining outstanding store condition and visual merchandising standards Assist with the sales process by maintaining a fully stocked store Offload stock Merchandize

In this Miller apprenticeship opportunity you will be coached and mentored on the many on the many technical and functional skills of a qualified Miller Responsibilities As Miller Apprentice you will be responsible to assist the Miller in carrying out their day-to-day duties of achieving efficency in the mill and ensuring optimal functionality of the milling machinery. Responsibilities during the apprenticeship will consist of process control, storage control, quality control, maintenance of the mill, people management and maintaining safety standards in relation to ISO22000

Lobby Ambassador Job Description Position Overview: As a Lobby Ambassador, you will play a crucial role in ensuring the safety and satisfaction of our visitors and clients. You will be the first point of contact, responsible for maintaining a secure and welcoming environment while providing exceptional customer service. Key Responsibilities: Security and Access Management: Implement access control measures by greeting all visitors and ensuring proper security clearance. Assist visitors needing legitimate access to the facility. Efficiently screen visitors and input their details into the electronic booking system. Conduct safety inspections for hazards, security breaches, and unauthorized personnel. Monitor the premises using appropriate equipment, including CCTV systems. Customer Service Excellence: Provide information about the facility, local area, and amenities, addressing any visitor inquiries with professionalism. Respond promptly to requests for services such as transportation, reservations, or special arrangements. Collaborate with other departments (e.g., Housekeeping, Food and Beverage) to resolve guest requests and concerns. Administrative Support: Assist the Facilities Manager with administrative tasks as needed. Manage incoming and outgoing mail, ensuring proper distribution and franking. Communicate facility-related issues to users via email. Team Collaboration: Work closely with management, including the Director of Residence and Director of Security, to ensure a smooth operation during your shift. Maintain positive relationships with team members and support collaborative goals. Safety and Compliance: Report any accidents, injuries, or unsafe conditions to management and complete necessary safety training. Adhere to company policies and maintain a professional appearance at all times. Miscellaneous Duties: Carry out other responsibilities as assigned by management. Maintain the reception area’s standards and ensure it aligns with company guidelines.

Monitoring daily operations, including cashier and teller activities, to ensure adherence to company policies and procedures Providing customer service by answering questions about products or services, processing transactions, and resolving complaints Communicating with customers and other stakeholders about new products Preparing reports on activity within each branch Managing staff members in the branch including hiring, training, motivating, and disciplining employees Meeting with clients to discuss needs and goals

We are urgently looking for a junior bookkeeper who would love to gain experience from the bottom to the top The relevant person needs to know what a debit is and what is a credit and to do the necessary adjustments on invoices/accounts Opening and closing of accounts Very fast-paced area Debtors Creditors Reconciliation of both Reconciliations.

The purpose of this job is to effectively manage the UOCS portfolio as per the below duties and responsibilities. Leasing Undertake and Manage Leasing to ensure all renewals are started 6 months prior to the lease expiry and that new deals are prioritised and effectively concluded. Ensure vacancies are accurately advertised and communicated. Liaise with brokers if required. Work within the levels of authority and/or mandate with client. Attend weekly leasing meetings with the client where accurate feedback is provided. Tenant/Stakeholder relationships Establish and maintain a good relationship with the tenants/stakeholder. Attend to any issues that might occur between the Company team and the tenants/stakeholders. Visit and/or contact the tenants/stakeholders on a regular basis. Update records and client of such contact at scheduled meetings with the client. Maintenance and Capital Expenditure Provide direction to the Property Services Managers on their buildings. Ensure the Property Services Manager acts within their levels of authority. Review accruals put forward by Property Services Manager. Ensure that the Property Services Manager conducts timely and comprehensive entry and exit inspections. Visit the buildings regularly to ensure that they are maintained to the required levels. Review budgets and projected budgets put forward by services. Review all the services input into the monthly manpacs, to ensure that it is of the required standard. Ensure that property services have properly planned for Capital Expenditure in line with the approved budget and that proper process has been followed in committing capital expenditure. Reviewing, authorising and coding invoices (not services) where applicable. Reporting Carry out a comprehensive monthly financial review of the allocated portfolio. Work together with the finance team and where applicable, the utility administrator/service provider to ensure the best output to the client. Accurately update and comment on financials. Timeously deliver monthly reports to the client Attend monthly Manpack meetings on a scheduled basis for the portfolio under management and spearhead feedback to the client at the meeting. Ensure all action items are attended to before the next meeting. Provide regular feedback to individual asset managers and fund manager as necessary Budgets Follow the annual budgeting calendar. Prepare, upload and review all budgets prior and until the clients approval is received to fix/finalise. Perform the interface between PM and valuations and carry out the necessary adjustments to the budgets for mid-year valuations. Arrears On-going management and interaction with the administrators and tenants to reduce the outstanding arrears. Meet with the tenants if the team cannot collect the arrears. Follow up on arrears relating to sold buildings. Ensure the system is updated accordingly. Ensure the complete arrears process to collect rental is carried out timeously. Ensure accurate feedback is provided at all arrears meetings with the client. Legal Work together with the legal department to achieve the best result to the benefit of the Client Prepare and motivate legal handovers. Drive and oversee each legal handover. The responsibility does not end once it is handed over, as the client will require input from the Property Manager on the legal cases as well. Motivate and authorise any write offs (within mandates). Utility Management Liaise with the utility service provider to resolve queries that the Property Administrator cannot settle. Authorise monthly accruals proposed by the service provider. Carry out monthly meetings or as and when required to achieve the best output from the service provider to ensure the reporting to the client is efficiently provided Scope of Management Contract The incumbent is to ensure that Company acts within the scope and requirements of the management contract

Report on sales metrics and suggest improvements Ensure sales, finance and legal policies and procedures are met Greeting customers who enter the store Managing the cash register or point of sale system Helping customers find products in their store. Ensuring high levels of customer satisfaction through excellent sales service Maintaining outstanding store condition and visual merchandising standards Assist with the sales process by maintaining a fully stocked store Offload stock Merchandize

Book units in for repairs and create a job card by noting down the customer’s repair instructions and notes Repair hydraulic units Mentor the Learnerships by teaching them repairing skills Assist customers/reps with offloading units when needed Keep the workshop clean and organised

Ensure the buildings’ occupancy rate is achieved. Ensure the new leases details are captured correctly, and all amendments are put through. Ensure that all UOB rentals and queries are either: processed checked against billings and invoices of the previous month. posting of batches in PIMS and Great Plains manual billings where necessary Property Administration Payment allocations received from students. Calculation of AOD repayments and drafting of AOD’s. Ensure that rental invoices received from landlords are in accordance with lease agreement. Generate lease billings monthly for the landlord – from the 13th of each month. Create UOP reconciliation on PIMS, balance with rental amount to be paid to the landlord, and post batches in PIMS and Great Plains Ensure that the rental invoices are coded correctly and the amount to be paid balances with the UOP reconciliation. Post the batches in PIMS and Great Plains Check the balances brought forward on rental invoices received from landlords and ensure payments have been done or payment allocations done by landlord. Manage and resolve queries relating to rental payments. Posting all entries to Great Plains and providing invoices to Finance for payment on the 25th of each month Rental Payments must be made on the 1st of the month. Coding of all municipal, Eskom and other electricity accounts and ensure that they are paid 5 days prior to the due date. Ensure constant follow-up on municipal accounts and the payments thereof. Arrange provisional payments where invoices have not been received. Update the UOB Rentals and Municipal Register monthly and distribute. Variance reporting – Monthly basis. Query municipal discrepancies. Manage account closures. Request refunds of deposits from finance. Arrange changes of students’ details on the Rise website and amend it on PIMS. Reconciliation of accounts where required. Credit checks on prospective students Ensure all lease information is accurate and updated. Prepare debit order run. Follow up on arrears. Administration of exit and entry inspection recoveries and refunds. Reporting on the occupancy levels and vacancies to Management. Assist Property Manager with compiling of the monthly management reports

Barista As a Barista, you will be responsible for creating high-quality coffee and espresso beverages while delivering outstanding customer service. Your enthusiasm for coffee and commitment to a friendly atmosphere will help ensure an exceptional experience for our guests. Key Responsibilities: Beverage Crafting: Skillfully prepare and serve coffee, espresso, and other specialty drinks, maintaining high standards of quality and consistency in each cup. Customer Engagement: Interact with guests in a welcoming and professional manner, accurately taking orders, making recommendations, and ensuring overall satisfaction. Menu Expertise: Acquire and maintain comprehensive knowledge of the coffee menu, including seasonal specials, and educate customers on various options and brewing techniques. Sales Promotion: Actively promote specialty drinks and food items, encouraging guests to try new offerings to enhance their experience and boost sales. Workstation Upkeep: Ensure the coffee station is clean, organized, and well-stocked at all times, including replenishing supplies and performing routine equipment maintenance. Transaction Processing: Efficiently manage guest orders and payments using the POS system, ensuring all transactions are accurate and processed promptly. Team Support: Collaborate with fellow team members to ensure smooth service during peak times, including providing assistance with food orders as necessary. Ongoing Learning: Participate in regular training to stay informed about coffee trends, new brewing methods, and best practices in customer service. Safety Standards Compliance: Adhere to health and safety protocols, including proper food handling, cleanliness, and equipment care.

Monitoring daily operations, including cashier and teller activities, to ensure adherence to company policies and procedures Providing customer service by answering questions about products or services, processing transactions, and resolving complaints Communicating with customers and other stakeholders about new products Preparing reports on activity within each branch Managing staff members in the branch including hiring, training, motivating, and disciplining employees Meeting with clients to discuss needs and goals

Bartender As a Bartender, your role will involve crafting a diverse array of beverages while fostering an energetic and welcoming environment for guests. Your mixology skills and commitment to exceptional customer service will play a vital role in creating memorable bar experiences. Key Responsibilities: Beverage Creation: Mix and serve a variety of alcoholic and non-alcoholic drinks, following hotel guidelines and accommodating guest preferences, including both traditional and unique cocktails. Guest Interaction: Engage with patrons in a warm and professional manner, offering drink recommendations and addressing inquiries about the menu. Sales Enhancement: Actively promote featured drinks, cocktails, and special events, encouraging guests to explore the menu and increasing sales opportunities. Bar Management: Maintain a clean, organized, and fully stocked bar area, including the replenishment of supplies, preparation of garnishes, and upkeep of equipment. Point of Sale Operation: Process customer orders and payments efficiently using the POS system, ensuring accurate billing for all items. Health and Safety Compliance: Adhere to all safety regulations related to beverage service, including the proper handling and storage of alcoholic beverages. Stock Control: Support inventory management by tracking bar supplies, reporting shortages, and assisting with orders as necessary. Continuous Learning: Engage in regular training to stay informed about the latest beverage trends, mixing techniques, and customer service practices. Conflict Resolution: Address guest complaints or concerns with professionalism, escalating issues to management when appropriate

Generate sales by calling on existing and potential customers and utilizing the company tools and technology. Keep up to date with and report on market trends Identify and prescribe products or services based on the customer’s needs Promote current special Visit customers on a regular basis as per call cycle Cold call potential new customers

Effective planning, management and monitoring of all aspects related to the Facilities Management of the assigned site to ensure that quality standards are maintained and continually improved. To ensure strong customer relationships are built and expectations are met and managed. Administration & Management of Portfolio Professionally and effectively, and in accordance with specific policies and procedures, administer and manage the facilities management services on campus in respect of; Processing of internal & external written and telephonic communications. Formulation of monthly Technical Services reports, task briefs and expenditure applications. Daily efficiency of the help desk. Effectively utilize, manage and control computer software programs essential for the professional management of building assets, repairs and maintenance operating costs Professional and efficient utilization of internal & external human resources by; Monitoring, evaluation and appraisal of internal (direct) and external (indirect) human resource work performance Evaluation of recommendations in respect of Approved Contractors list Attendance and full participation in the following; Property Management meetings Development Project meetings Service Provider liaison meetings Internal and external training courses & seminars Services Management Meetings Professional and efficient application of human resource and industrial relations procedures and principles Implementation and utilization of Eris Policies and Procedures, Technical Specifications and Terms and Conditions of Contract documentation Procurement – implement and manage the procurement process. Co-ordinate and manage the auditing process. Control and manage documentation handover for New Developments / upgrades. Manage, document, and record all electrical compliance Certificates for the respective buildings and file all original certificates Occupational Health and Safety Review, develop and manage all company health and safety policies and objectives and be familiar with the applicable laws and regulations. To support and coach the staff with the latest health and safety legislation and regulations and increase H&S awareness at all levels within the Company. To act as a liaison with all government related bodies and regulating agencies. Arrange regular meetings with Health and Safety representatives. Ensure policies are adhered to. Ensure training is adequate and up to date. Give monthly reports on incidents, near misses, injuries, and corrective actions taken to avoid the same incident to occur in future. Responsible for developing OHSA. COIDA, reporting. Work with appointed 16.1 and 16.2s in all areas. Perform SHE internal compliance audits. Review and document non- conformances. Align policies with international standards ISO14000 and ISO18000 where applicable to the organization. Manage and assist external audits by customers or authorities as required. Financial Budgeting and Cost Control Professional, efficient and accurate formulation, management and control of financial budgets and budget expenditure in accordance with Policies & Procedures in respect of; Annual building asset Repairs & Maintenance budgets. Annual evaluation and updating of planned maintenance budgets. Planning, controlling and management of approved budgets in respect of; Repairs & maintenance budget and expenditures Planned maintenance budgets Facilities Management cost allocation and recovery and budgeting Order and invoice expediting, approval & ongoing communication Accurate evaluation & adjudication of Tenders/Quotations. Application of Expenditure & Authority Limits Procedures and Policies Utility & Energy Management and Control Effective management & control of energy and general utilities in respect of; Acquisition & approval of all energy/utility services. Logging of consumption / utilization trends, follow-up and control Execution of energy audits, expediting justification approval and implementation of recommendations Initiation of / participation in Energy Audit, Projects and implementation of Energy / Green Building rating systems Risk Management Effective management & control of risks in respect of machinery, plant, equipment, fire services and electrical reticulation as follows; Conducting of Annual Building inspections in order to, among other, determine Statutory compliance and asset integrity Implementation and availability of “on site” statutory registers and inspection records as required/legislated Outsourcing and controlling the management and planning of statutory required inspections and examinations Annual risk management inspections conducted on all buildings Effective reporting & follow-up on reportable incidents as defined by the Occupational Health & Safety Act. Participation in safety programs implemented Carry out annual Risk Assessment surveys and submit reports to clients Effective management control of Tenant & general public health, welfare and safety through the implementation and applying the OHS Act, Regulations and By-laws Technical Support and Service The provision of competent Technical Services support to all Customers in respect of; Attendance of required meetings Effective involvement and participation in new developments, revamps, TI’s, inspections, handovers, etc. as requested / required by development/Property Departments Daily and timeous liaison and feedback to all Customers in respect of deficiencies, scope of work, service requests, plant performance, etc. The provision of competent Services support to all external customers and service Providers in respect of; Effective and timeous liaison with clients & follow-up action Effective & timeous liaison with Service Providers in order to ensure, on and off-site, query resolution and the rendering of the best service Fair and equitable utilisation of Service Providers in terms of Company Properties’ Policies and Procedures. Effective liaison with local authorities & Government Departments, on and off-site Maintenance of Building Assets In accordance with each building asset’s official investment strategy and Company minimum benchmarks, maintain buildings efficiently, effectively and financially optimally in respect of; All mechanical, plant, machinery and equipment All HT and LT electrical reticulation & related equipment and machinery All aspects of civil & structural elements of the building asset fabric All electronic security access & fire control systems and associated plant, machinery and equipment All garden reticulation equipment & associated plant and machinery All lifting equipment, lifts, escalators & passenger conveyors and associated electrical reticulation, plant, machinery and equipment Conduct annual building condition audits on all triple-Net buildings in the portfolio Carry out building due diligence surveys for internal and external clients.

Report on sales metrics and suggest improvements Ensure sales, finance and legal policies and procedures are met Greeting customers who enter the store Managing the cash register or point of sale system Helping customers find products in their store. Ensuring high levels of customer satisfaction through excellent sales service Maintaining outstanding store condition and visual merchandising standards Assist with the sales process by maintaining a fully stocked store Offload stock Merchandize

Report on sales metrics and suggest improvements Ensure sales, finance and legal policies and procedures are met Greeting customers who enter the store Managing the cash register or point of sale system Helping customers find products in their store. Ensuring high levels of customer satisfaction through excellent sales service Maintaining outstanding store condition and visual merchandising standards Assist with the sales process by maintaining a fully stocked store Offload stock Merchandize

Create quotations and invoices when stock is available Identify and prescribe products or services based on the customers’ needs Build customer relationships Identify potential new customers Assist in placing orders with suppliers Keep up to date with market trends by analysing the market

NIGHT MANAGER OVERVIEW The Night Manager oversees all Front Office operations during overnight shifts, ensuring compliance with hotel standards. This role involves directing staff, maintaining high service quality, and implementing management philosophies that guide team performance. RESPONSIBILITIES Operational Compliance: Ensure adherence to departmental policies and service standards, consistently maintaining superior quality. Guest Relations: Proactively anticipate and respond to guest needs, addressing complaints effectively to ensure satisfaction. Work Environment Management: Monitor cleanliness and organization of work areas, ensuring all materials and equipment are ready for service. Knowledge Maintenance: Stay informed about hotel features, room types, rates, and promotions, as well as daily occupancy and scheduled events. Staff Coordination: Supervise staff performance, assign duties, and conduct pre-shift meetings to communicate relevant information. Schedule Management: Prepare weekly work schedules based on staffing guidelines, ensuring appropriate coverage and addressing any attendance issues. Performance Monitoring: Continuously evaluate staff performance, providing coaching and corrective feedback to uphold service excellence. Communication Management: Oversee communication logs and ensure timely follow-up on guest requests. Financial Oversight: Monitor and ensure compliance with cashiering procedures, managing deposits and financial transactions accurately. Emergency Procedures: Adhere to safety protocols and manage emergency situations, ensuring the security of guestroom access. Collaboration with Security: Direct security personnel to maintain a safe environment for guests and staff. OTHER STANDARD RESPONSIBILITIES Policy Adherence: Follow all company policies and budgetary guidelines. Policy Development: Assist in creating and updating departmental policies and manuals to ensure compliance and consistency. Recruitment and Training: Participate in recruitment efforts and lead talent development initiatives to meet departmental needs. Brand Representation: Act as a brand ambassador, upholding the integrity and clarity of the hotel’s identity. Cultural Leadership: Exemplify the company’s vision, mission, and core values in all actions.

Grow the branch by overseeing the functioning of the various components in the branch Manage the branch Grow the branch Lead the branch Monitor sales performance Maintain customer relationships

Guest Relations Officer Job Description Position Overview: We are seeking a dedicated Guest Relations Officer to deliver exceptional service and enhance the guest experience at our hotel. This role involves addressing inquiries, resolving issues, and ensuring that every guest feels valued and welcomed. Key Responsibilities: Guest Engagement: Respond to guest inquiries and phone calls in a friendly, professional manner. Welcome arriving guests and attend to special requests, particularly for VIPs. Communication and Coordination: Maintain effective communication with all hotel departments to ensure seamless service delivery. Keep an updated knowledge of hotel amenities, local attractions, and services to provide accurate information to guests. Service Excellence: Anticipate guest needs and go above and beyond to exceed their expectations. Prepare welcome folders containing important information, such as room service menus and local area descriptions. Operational Duties: Maintain the guest wake-up call schedule and ensure timely delivery of calls. Oversee the efficient operation of the switchboard, ensuring prompt transfer of internal and external calls. Take and relay messages for guests and management, adhering to established standards. Record Keeping: Maintain an accurate logbook, documenting daily interactions and guest feedback. Address guest complaints effectively and escalate issues to the Guest Relations Manager when necessary. Compliance and Standards: Ensure adherence to health and quality standards in all interactions and services provided.

Create quotations and invoices when stock is available Identify and prescribe products or services based on the customers’ needs Build customer relationships Identify potential new customers Assist in placing orders with suppliers Keep up to date with market trends by analysing the market

Report on sales metrics and suggest improvements Ensure sales, finance and legal policies and procedures are met Greeting customers who enter the store Managing the cash register or point of sale system Helping customers find products in their store. Ensuring high levels of customer satisfaction through excellent sales service Maintaining outstanding store condition and visual merchandising standards Assist with the sales process by maintaining a fully stocked store Offload stock Merchandize

Spa Supervisor Job Overview The Spa Supervisor plays a pivotal role in overseeing daily operations of the spa to enhance guest experiences and ensure efficient management of productivity and expenses. This position focuses on maximizing revenue opportunities while maintaining high service standards. Key Responsibilities Lead the spa’s daily operations, ensuring guest satisfaction and adherence to budgetary guidelines. Assist in formulating annual budgets and developing strategic plans for the spa's future growth. Uphold exceptional service quality to achieve and surpass revenue objectives. Monitor and manage operational costs, ensuring alignment with budgetary constraints. Evaluate daily productivity metrics and compare actual performance against set budgets. Compile monthly reports detailing facility productivity and performance. Stay informed about competitor offerings, pricing strategies, and promotional tactics. Collaborate with the Marketing and Communications team to support spa promotional activities and implement marketing initiatives. Communicate professionally with prospective spa guests via email, phone, and in person. Establish and pursue departmental goals in alignment with overall business objectives. Conduct interviews and recruit Spa Therapists, ensuring a skilled and diverse team. Design and deliver comprehensive training programs to enhance staff skills and address development needs. Conduct performance evaluations for team members.

We require a senior accountant with experience in an accounting firm, capable of reviewing and signing off on financial statements. This individual will work closely with a collaborative team that values a positive work environment. Preparation of annual financial statements and independent reviews Preparation and analysis of monthly management accounts for the group Reporting on variances and implementation of cost saving initiatives Calculating and submission of provisional tax returns Submission of Income tax returns Monthly reconciliation and submission of VAT returns Submission of EMP201 returns Preparation of annual budgets Cashflow management and reviewing and authorizing of daily payments for the group Reviewing of Pastel processing done by clerks Reconciliation of customers, suppliers and other ledger accounts of monthly management Corresponding and reporting of monthly management accounts to relevant direciors and implementation of cost Provide training to clerks where necessary, and attending to questions where necessary Import statements Commepace, reconciliation of Commspace to accounting records and bank, and calculation of commission payments Registration of companies for various taxes when applicable Ensuring that CIPC submissions are up to date Opening new bank accounts when needed Ad hoc requests from managers