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Reservation Agent Overview: To excel as a Reservation Agent, you must demonstrate strong customer service abilities and the capacity to operate with minimal oversight. A keen understanding of promotional offers and the ability to effectively upsell services are essential. Key Responsibilities: Assist customers in selecting from a range of travel options tailored to their preferences. Make reservations based on individual needs and budget constraints. Verify the availability of accommodations and transportation for desired travel dates. Aid customers in crafting travel itineraries by recommending local attractions and points of interest. Handle payment processing and provide confirmation details to clients. Address and resolve any issues related to bookings or reservations. Promote and sell reservation services to enhance customer experience. Respond to inquiries regarding the reservation process and available options. Upsell additional services or special offers, such as tour packages, travel insurance, or upgraded accommodations when appropriate. Support customers in making changes or cancellations to their reservations as needed.