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Waiter / Waitress As a Waiter/Waitress, your role is to provide outstanding dining experiences, ensuring guests receive exceptional service while upholding the highest hospitality standards. Key Responsibilities: Guest Engagement: Warmly welcome guests, present menus, take orders, and offer personalized recommendations to enhance their dining experience. Service Excellence: Demonstrate efficiency, courtesy, and confidence in all interactions, prioritizing guest satisfaction in every aspect of service. Operational Setup: Prepare the dining area according to specified meal settings and operational requirements, contributing to revenue goals while managing costs. POS System Management: Accurately input orders into the POS system, ensuring all items are billed correctly and handling guest payments efficiently. Workstation Maintenance: Keep workstations clean and organized, promptly reporting any issues related to maintenance or cleanliness to the appropriate teams. Ongoing Training: Participate in regular training sessions to improve customer service skills, product knowledge, grooming standards, and upselling techniques. Team Coordination: Collaborate with host staff, kitchen personnel, and fellow team members to ensure a seamless dining experience for all guests. Issue Resolution: Address guest complaints professionally, escalating to supervisors when necessary to ensure timely resolution. Event Support: Assist in the setup, service, and breakdown of special events, adhering to established procedures and standards. Flexibility in Duties: Be willing to assist in various areas of the hotel or dining outlets as needed, demonstrating adaptability and commitment to team success.