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Head of Department – Medical Accounts Management Debtors Department Overview: The Debtors Manager oversees the financial health of the organisation’s debtors and credit control processes, with a focus on medical billing and compliance. This role includes managing billing, invoicing, and credit control to ensure accurate and timeous financial data, preparing detailed reports, and maintaining compliance with regulations. The Debtors Manager leads a team, monitors performance, and collaborates with senior management to drive operational efficiency and improve departmental outcomes. The ideal candidate will have experience in medical billing, strong leadership abilities, and a proven track record of managing large teams in high-pressure environments. Key Responsibilities Debtors Management: Prepare and review management debtors reports with supporting documentation. Submit reports to the Relationship Manager. Process journal entries, write-offs, and write-backs per company policy. Ensure adherence to bad debt, interest, and discount policies. Billing & Invoicing: Oversee capturing and billing of invoices within contractual timelines. Ensure accuracy of billing, patient, and medical scheme information. Conduct final checks and electronic data interchange (EDI) submissions. Credit Control: Manage ERA allocations and patient payments. Allocate medical scheme payments accurately and promptly. Perform regular debtors book reviews to maintain a healthy balance. Reporting & Compliance: Generate monthly reports and ensure timely submission to management. Maintain practice profiles and ensure compliance with billing regulations. Prevent stale claims and manage incomplete claims. Team Leadership: Manage and train staff, monitor performance, and provide regular feedback. Oversee team participation in training programs and identify additional needs. Manage staff leave and ensure SOP adherence in all tasks. Ad Hoc Duties: Provide regular updates on doctors’ books and claim statuses. Collaborate with senior management to discuss departmental performance.