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Internal Account Manager
Description of Duties
The Internal Account Manager plays a crucial role in maintaining and growing relationships with companies valued clients. Responsible for managing a portfolio of existing accounts, ensuring exceptional customer service, as well as identifying opportunities to grow the business by increasing sales and revenue. KEY RESPONSIBILITIES: Achieve monthly sales targets Professionally manage the sales process Maintain existing customer base – build and maintain strong lasting relationships with customers Understand customer business needs and requirements Serve as the primary point of customer contact Identify and pursue sales opportunities Develop sales account plans and strategies to achieve revenue growth targets Establish and grow a new customer base Liaise with customers regularly to maintain and build relationships Maintain current client ICT Distribution base and forecasts Develop a sales plan per account Generate sales leads and constant follow-up with deals Identify sales opportunities to market products and the Company Accurately compile quotations Follow up on quotes, converting them to orders Embrace continuous learning by attending product training, staying up to date with industry trends, technology solutions and product offerings Provide customers with advice on IT products and solutions Attend and network at sales events Processing and administration of relevant sales documentation Updating backorders and orders received daily Address and resolve customer concerns or issues promptly and effectively Collaborate with External Sales Managers to ensure customer satisfaction Prepare reports and forecasts for management as required
EXPERIENCE AND KNOWLEDGE: A minimum of 3 years of sales experience in an account management position Previous sales experience within the ICT Distribution industry will be an advantage Proven track record of sales success (preferably within the ICT Distribution industry) Previous experience selling and working with customers at all levels of an organization including high-profile customers Experience in identifying sales opportunities and using skill set to develop solutions Working experience in a customer service environment Experience preparing and presenting quotations Experience developing sales plans and closing deals SKILLS AND EDUCATION: Matric, preferably with mathematics A tertiary qualification and/or a relevant diploma in Sales, Marketing, or IT will be an advantage Intermediate skills in MS Word, Excel, Outlook, and PowerPoint Proven sales skills/ability Excellent verbal and written business communication skills Able to complete basic calculations (ability to work with numbers) Organized individual who is deadline-driven with good time management skills Excellent interpersonal skills Good attention to detail Developed negotiation skills Excellent administration skills
Liz Botha
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