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Answer phone calls and emails from customers promptly and direct inquiries to the appropriate department to ensure client satisfaction Complete administrative tasks, such as filing paperwork and distributing office mail, to help our office run smoothly Schedule appointments, events, and travel arrangements for the company Update our database regularly to make sure we have current customer information readily available Keep track of office expenses and perform basic bookkeeping duties to ensure we stay within the budget Purchase office supplies as needed and schedule maintenance for office equipment repairs, if needed Adapt to the team needs and assist with other projects as needed Provide clients with prompt, courteous and professional service Assist clients with non-coverage related inquiries Scan and attached documents in broker management system Run, review and process the daily insurer download Maintain and monitor integrated marketing and e-delivery solutions Assist Brokers with data entry Assist management with special projects Perform other specific duties or functions as required Maintaining stock and availability of office supplies by ordering as required